FAQs
Welcome to our FAQ page! We’ve compiled answers to some of the most common questions to help you get the best shopping experience with Huna Fashion. If you don’t find what you’re looking for, feel free to contact us—we’re always happy to assist!
Orders and Shipping
Q: Where is my order?
A: Orders are processed within 1-2 business days and delivered within 4-6 business days. If your package hasn’t arrived within this timeframe, please contact our customer service team for support.
Q: How can I track my order?
A: After your order is shipped, you’ll receive a tracking code via email. Use this code on our Track Your Order page to check your delivery status.
Q: What should I do if I don’t receive my tracking code?
A: Check your spam or junk folder, as tracking emails sometimes end up there. If you still don’t see it, contact us at info@hunafashion.com for assistance.
Q: Can I change or cancel my order?
A: You can cancel your order before it is shipped by contacting our customer service. If your order has already been dispatched, you’ll need to follow our return process after receiving the package.
Returns and Refunds
Q: What is your return policy?
A: You can return your purchase within 30 days of receipt, provided the item is unused, undamaged, and in its original packaging. For detailed instructions, visit our Returns Page.
Q: Who pays for the return shipping?
A:
- For defective or incorrect items: Huna Fashion covers the return costs.
- For change-of-mind returns: The customer is responsible for return shipping costs.
Q: How long does it take to process a refund?
A: Once your returned item reaches our warehouse, refunds are processed within 7 working days.
Q: What should I do if my item arrives damaged or defective?
A: Contact us within 48 hours of receipt at info@hunafashion.com. Send photos of the damage or defect, and we’ll guide you through the replacement or refund process.
Products
Q: What sizes do you offer?
A: We offer a wide range of sizes to cater to all body types. Please refer to our Size Guide for accurate measurements and recommendations.
Q: Are your products sustainable?
A: Yes, we are committed to eco-conscious practices. Our products are designed with sustainability in mind, using ethically sourced materials wherever possible.
Q: Can I find sold-out items again?
A: Restocks depend on product demand. Keep an eye on our website or sign up for notifications to know when your favorite items are back in stock.
Payments
Q: What payment methods do you accept?
A: We accept
- American Express
- Apple Pay
- Google Pay
- Maestro
- MasterCard
- Shop Pay
- Visa
Q: Is my payment information secure?
A: Yes, we use secure payment gateways and encryption to ensure your personal information is protected.
Contact Us
Don't hesitate to contact us if you have any questions regarding this Privacy Policy.
Website name: Huna Fashion
Company name: AYB Holding
Company number: 84156902
Email: info@hunafashion.com
Phone Number: +44 7428807053
Address: Pernisstraat 60, 2729EG Zoetermeer, Netherlands
Customer service: Monday to Friday between 9:00 AM to 5:00 PM. Saturday: 9:00 AM to 6:00 and Sunday: 10:00 AM to 6:00 PM
The customer service replies within 24/48 hours during working days
