Return Policy - Huna Fashion

Once you send the first email to our customer service regarding your return request, your request will be processed. Due to a busy schedule, it may not always be possible for us to respond immediately. Therefore, there is no need to send multiple emails: your request will be processed as quickly as possible. We strive to respond within 24 hours and are happy to assist you.

If for any reason you are not satisfied with the order you received, please contact us. At Huna Fashion, we are committed to ensuring that our customers are 100% satisfied with the products they have purchased from our suppliers. If you encounter any issues with the delivery or the product, please contact us, and our team will help you promptly.

Would you like to return an order? Perhaps because the product does not meet your expectations, or for another reason. Whatever the reason, you have the right to return your order within 30 days after receipt without having to justify your decision. You are responsible for the return shipping costs from your home to our return address.

Simple Returns in Three Steps:

1. Request the return form via  info@hunafashion.com
   Please provide your order number, email address, and the reason for the return. We will process your request as quickly as possible and let you know how to return the item.

2. Return your order
   Send the goods along with the completed return form to the address listed on the return form. Make sure to use a Track & Trace service. You, as the sender, are responsible, and we want to avoid any misunderstandings.

3. Get your refund
   Once we have received the package, we will ensure the purchase amount is refunded within 7 days via the same payment method you used.

Return Conditions and Guidelines:
Please note that returned items must be unused, undamaged, and in the original packaging. Hygiene products unfortunately cannot be exchanged. Once we have received and inspected the returned item, the purchase amount will be refunded within 7 days via the same payment method you used.

To be eligible for a return, the item must be in the same condition as when you received it: unused and in the original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, please contact us at info@hunafashion.com. Always include your order number. If your return is accepted, we will send you a return form with instructions on how and where to send your package.

Items returned without prior contact with us will not be accepted.

Frequently Asked Questions

What is the return period?
You can return your order within 30 days after receipt.

How long does it take to get my refund?
The full amount will be refunded via the same payment method you used. Once we have received and inspected the returned item, we will process the refund. Please note that most financial institutions typically take 7 days to process the refund.

What is a return receipt?
You will receive this receipt at the post office when you return your item. Keep it safe as it serves as proof that you have returned your order.

Why can’t underwear, masks, hygiene, and beauty products be returned?
Underwear, masks, and beauty products are considered hygiene items. For the safety of our customers, we do not accept returns of these items. This policy is commonly applied by many other suppliers for the same reason.

My product is damaged or defective, what should I do?
To help you as quickly as possible, we ask that you provide some photos showing the poor quality or defect clearly. The best photos are taken on a flat surface with good lighting, clearly showing the damage. We will use this information to help you and prevent future errors.

Did you receive the wrong product?
We strive to process all orders correctly. If a mistake has been made and you received the wrong item, we will resolve the issue at no cost to you and send you the correct order. Please contact our customer service with any questions.

Can I return my order without contacting you first?
No, you must always contact us before starting a return. The return address may vary depending on the supplier of your order.

Do I have to pay for the return shipping?
Yes, all customers are responsible for the return shipping costs. We recommend sending your return with a tracking option, as we cannot be held responsible for lost return shipments.

How can I contact you?
You can reach us by email at info@hunafashion.com. We strive to respond within 24 hours and are always here to help.

Company Name: Huna Fashion
Address: 1430 Gadsden Highway, 35235 Birmingham, United States
Chamber of Commerce Number: 2025-0001609723
Email: info@hunafashion.com
Phone Number: +18254753600