Scope and Intent

This Return and Refund Policy applies to all purchases made through the Huna Fashion website.

Return Window

Customers in the United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at info@hunafashion.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
4. Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days.

Return Costs

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way. Please note that returns are to be sent back to our warehouse in China.

For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

• Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
• Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Huna Fashion will cover the return shipping costs and provide a replacement product or a refund.
• Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
• Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
• Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
• Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damaged item

Contact Us

Don't hesitate to contact us if you have any questions regarding this Privacy Policy.

Website name: Huna Fashion
Company name: AYB Holding

Company number: 84156902

Email: info@hunafashion.com

Phone Number: +44 7428807053
Address: Pernisstraat 60, 2729EG Zoetermeer, Netherlands
Customer service: Monday to Friday between 9:00 AM to 5:00 PM. Saturday: 9:00 AM to 6:00 and Sunday: 10:00 AM to 6:00 PM

The customer service replies within 24/48 hours during working days